What are the Shipping Charges?
Flat rate of $10 Australia-wide and $15 International is charge to our customers with orders under $150, all orders over $150 are free.
How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible.
In Australia we now use a courier service and our International orders are also sent via DHL.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
Do you deliver to PO Box Address?
As we use a courier service, they require physical delivery addresses for all orders, however, if your only option is a PO box, please email us and we will send via Australia Post as a one-off for you :)
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
What if I ordered the wrong size? Can I exchange it?
We will happily exchange your order if you have ordered the wrong size, but please know that the return parcel will be at your cost, and we will ship it back at ours. To illuminate extra postage and handling for this small operation, we strongly urge you to check our sizing guide before ordering your rings to ensure this doesn't happen often. HERE
What if my order arrives damaged through the post, or faulty in some way?
We want your experience with TFEL to be nothing short of amazing, so we apologise for the inconvenience and are happy to replace the damaged or faulty item. We ask that you contact us immediately (no later than 7 days) of receiving to arrange a return and/or replacement. We do not offer refunds unless this item is no longer available, to which we can then arrange a credit for you to use in store on another item.
What are your return policies?
We, unfortunately, cannot offer refunds based on the change of mind or your individual circumstances. If you purchase an item and it is either faulty, incorrect, or the wrong size - we will gladly replace it for you. We require being notified within 7 days of receiving your parcel if you require a replacement or change in size. (please refer to the above individual questions for further details on who pays for return charges in these circumstances).