What are the Shipping Charges?
Each item has it's own shipping fees stated upon process through check out system. We proudly offer free Australia wide shipping with any The Fifth Element Life products, and this is for regular Australia post service (3-5 days delivery time). If you should want an express service, this will cost extra at check out.
How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible.
In Australia our main carrier is Australia Post eParcel (tracking provided), For our International Orders we use Australia Post International Air MAil (no tracking provided)
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact us to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
Do you deliver to PO Box Address?
We can deliver to any Po Box Address in Australia and Internationally.
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
What if I ordered the wrong size? Can I exchange it?
We will happily exchange your order if you have ordered the wrong size, but please know that the return parcel will be at your cost, and we will ship it back at ours. To illiminate extra postage and handling for this small operation, we strongly urge you to check our sizing guide before ordering your rings to ensure this doesn't happen often.
What if my order arrives damaged through the post, or faulty in some way?
We want your experience with TFEL to be nothing short of amazing, so we apologise for the inconvience and are happy to replace the damaged or faulty item. We ask that you contact us immediately (no later than 7 days) of recieving to arrange a return and/or replacement. We do not offer refunds unless this item is no longer available, to which we can then arrange a credit for you to use in store on another item.
What are your return policies?
We unfortunately cannot offer refunds based on change of mind or your individual circumstances. If you purchase an item and it is either faulty, incorrect, or the wrong size - we will gladly replace it for you. We require to be notified within 7 days of receiving your parcel if you require a replacement or change in size. (please refer to the above individual questions for further details on who pays for return charges in these circumstances).